Returns & Exchanges
Due to the perishable nature of our artisanal dough products, we cannot accept physical returns, but we are committed to ensuring your satisfaction with every bite. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the product and packaging as they arrived to help us understand what went wrong during shipping.
Contact Support
Email our Freshness Team at [email protected] with your order number and the photos within 24 hours of receipt.
Review Process
Our team will review your claim immediately to verify the quality issue and process your request for a credit or reshipment.
Receive Resolution
Once approved, a replacement batch will be baked and shipped, or a refund will be issued to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing