Frequently Asked Questions
Everything you need to know about our fresh dough and delivery.
How do you ensure the dough stays fresh during shipping?
We use temperature-controlled insulated packaging and dry ice to ensure your dough arrives at the perfect temperature, ready for the oven or the freezer.
Can I freeze the dough for later use?
Absolutely! Our dough is designed to be frozen for up to three months. Simply thaw it in the refrigerator overnight before you plan to bake.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or compromised, please contact us within 24 hours for a full replacement or refund.
Do you offer gluten-free or vegan options?
Yes, Dough GuyTM offers a variety of specialized doughs, including certified gluten-free blends and plant-based vegan options to suit your dietary needs.
How long does shipping take?
To maintain quality, we ship orders via 2-day express delivery. Orders are typically processed within 1-2 business days to ensure maximum freshness.
Where can I find baking instructions for my dough?
Every order includes a printed guide with specific temperature and timing instructions. You can also find digital versions and recipe ideas on our 'Baking Tips' page.